Here’s an example of a classic dumbass/jackass/smartass that my company housed. This is purely for your entertainment and my amusement only.

Short summary of the situation:
A user requested for something but the case were resolved without the user receiving the goods. User emailed… (let’s call this person, PERSON A, I’m nice aren’t I?). Anyway, user emailed PERSON A and PERSON A forwarded the email to his manager. And his manager later escalated the issue to us. My manager then forwards the email to me and asked me to follow up. After doing some checking, found that case was closed by administrator, so I reopened it and reassigned to the admin in charge. I’ve also emailed the admin personally on this.
Once done, I sent an email to the user, CC PERSON A, his manager and my manager on the status. Why did I CC PERSON A and manager, you might ask. Well, they were in the loop before, and I think it’s best to FYI them, don’t you agree? That’s when the story gets interesting….

My email to user, CC PERSON A, his manager and my manager:

-----Original Message-----
Subject: RE: BLA BLA BLA (CASE NUMBER) BLA BLA BLA

Dear Sir or Madam,

I will follow up on your escalation and get in contact with the responsible support team. Your ticket has been reopened.
You will get an update as soon as possible.

Best regards
ME


One hour later, PERSON A replied to all. Adding ADMIN in the CC list now:

-----Original Message-----
Subject: RE: BLA BLA BLA (CASE NUMBER) BLA BLA BLA

Hello,

I checked for this case (CASE NUMBER),
And it is not assigned to any of the 13 groups of which I am a member.
It is not assigned to any of these groups that I can access.

So I searched for case and found the Incident belongs to SRH.
But, the Task is assigned to (ADMIN'S NAME).

@Sin Lin, Maybe it would make sense when you send out these emails to copy the person to whom the case is assigned.

What do you think?

Thanks,
PERSON A


Huh???!!! After checking, I also replied all:

-----Original Message-----
Subject: RE: BLA BLA BLA (CASE NUMBER) BLA BLA BLA

Hi PERSON A,

I think you have misunderstood my email. This email is sent out to notify the person escalating this issue which in this case includes (username)(the user), (his manager) and yourself that I have notified the person in charge and has reopened the resolved case.

And yes, it does make sense to send the escalation email to the person in charge, (ADMIN), which I did in a separate escalation email to the administrators only.

Thank you and have a nice day.

Regards,
ME


20 minutes after that, I got this, also replied to all:

-----Original Message-----
Subject: RE: BLA BLA BLA (CASE NUMBER) BLA BLA BLA

Okay Great,

Please be clear when you send escalations.
Remedy is very slow from remote locations.
Generally, when an email comes to my inbox with the a case number and the words escalations, I assume that action on my part is required.

Please do not copy me in the future on such mail unless I am needed.

Thanks,
PERSON A


Erm… hello… it’s not my problem if you don’t understand English. But the funny thing is, from what I know, that’s the ONLY language you speak. PERSON A is from the States, you see.

My final email to him:

-----Original Message-----

Subject: RE: BLA BLA BLA (CASE NUMBER) BLA BLA BLA

Hi,

Please be clear when you send escalations. --> Can’t you read??? I said “I will follow up on your escalation and get in contact with the responsible support team. Your ticket has been reopened. You will get an update as soon as possible” Which part of the sentence do you NOT understand? How much clearer do you want me to be? Do you want me to call you personally and explain using a picture-dictionary, just in case?

Remedy is very slow from remote locations. --> What does this have to do with remedy??? (Btw, that’s the system we’re using to track cases)

Generally, when an email comes to my inbox with the a case number and the words escalations, I assume that action on my part is required. --> No seriously, what is your problem? Do you have a problem understanding when there’s too many words to read?

Please do not copy me in the future on such mail unless I am needed. --> Oh, puh-leeease read the email carefully the next time before you send out any emails that would inflict certain embarrassment upon yourself. Try not to assume or so quick to point out someone else’s mistakes or in this case, no mistakes at all! Although we're from a 3rd world country and we speak English as our 2nd language, we are able to read our emails properly unlike dumbasses like you whom after the first absurd email, continues to send the 2nd email supposedly to cover up the sh*t that you sent out earlier. (Btw, this is the type of people, if you don’t CC them, they bising… if you CC them, they confused…)

@PERSON A, in the future, maybe it would make sense NOT to copy anyone when you send out these emails.

What do you think?

Thank you and have a nice day.

Nah... I'm just kidding. How can you send an email like that to someone... I'm just frustrated. Oh well, he probably has gezillions of emails to read that he only sees the case numbers and the words “Escalations”. But he did took the time to read the email when the user sent it to him the first time and able to forward to his manager as an “FYI”.

Anyway, CTRL+ALT+IGNORE.